Frequently Asked Questions

When will my order ship?

In stock orders are shipped within two business days.  If an item is not in stock, please contact us to determine lead times.  The COVID pandemic has extended lead times for some products, but we will always do our best to try to get the product to you when you need it. 

When will my credit card be charged?

Your credit card will be processed when we process the order in our facility - within 1-2 business days after placing the order.  If the item is not in stock on our website, or you are ordering a larger quantity, please call (440-835-3440) or email ([email protected]) to verify lead times before you place your order. Once you have placed your order and we have billed your credit card, the order is not cancellable. Please refer to our return policy for additional information. 

Can I cancel an order?

We certainly want you to be a satisfied customer.  If we have not processed the order at our facility, we are happy to cancel it at no charge.  However, if we have processed the order and charged your credit card, the order it too far along in the process to cancel.  Please refer to our return policy for additional information. 

Do you have an order minimum?

We do not have order minimums when placing orders on our website.  If placing an order through a salesperson, a $50 minimum applies, before shipping charges.

Do you charge sales tax?

We charge sales tax in Ohio.  If you are located in Ohio and have a resale card or certificate, send us an email or fax with a signed copy for our files.  We can then set you up to order without being charged sales tax.  

Can I see my order history?

At this time, the website only contains the history of orders placed via the website.  Information about previous orders placed on the web, such as invoices and shipment information, can be accessed through your account management page.  If you need additional information – or information about orders placed through our sales team – please contact us via email ([email protected]).

What shipping carriers do you use?

We primarily ship via UPS.  Upfront shipping charges are a minimum of $19.95 for orders up to $500.  Shipping is 4.0% of the order total for orders over $500. If you prefer to use your own UPS collect number, ensure you include that number in the order notes when placing your order.

Do you accept returns?

Most non-defective merchandise cannot be returned.  However, there are certain cases where we can accept a return of an un-opened and sellable item, subject to a 15% restocking fee.  This option may also be available before we have shipped the item to you.  To inquire about this option, contact us within fourteen (14) days of receiving your shipment at 1-800-9GAUGES or 440-835-3440.  Absolutely no returns are accepted without prior approval from H J Kirby Corp.  

Clearance, special order, or custom items cannot be returned.

Of course, if material is defective or was shipped to you in error, we will do everything we can to make it right. Please call our sales department at 1-800-9GAUGES or 440-835-3440 within fourteen (14) days of receiving the merchandise.