Frequently Asked Questions

Where do we ship?

HJ Kirby Corp proudly services customers across the United States and Canada. 

Order Minimums

We do not have order minimums when placing orders on our website.

Sales tax

We charge sales tax in Ohio.  If you are located in Ohio and have a resale card or certificate, email, fax, or mail us a signed copy for our files.  We can then set you up to order without being charged sales tax.  

Order History

At this time, the website only contains the history of orders placed via the website.  Information about previous orders placed on the web, such as invoices and shipment information, can be accessed through your account management page.  If you need additional information – or information about orders placed through our sales team – please contact us via email.

Shipping & Handling

In stock orders received before 3pm EST are shipped the same day.  If an item is not in stock, please contact us to determine lead times.  We will do our best to get the product to you when you need it. 

Shipping Carriers

We primarily ship via UPS.  If you are a registered customer, you have the option to use your own UPS collect account for shipping.  If not, shipping is charged up front based on the cost of the order.

Shipping Cost

Up front shipping charges are a minimum of $10 for orders up to $300.  Shipping is 3% of the order total for orders over $300. If you prefer to use your own UPS collect number, please contact us and we’ll set it up.

Drop Shipping

We can arrange to drop ship an order to your customer, if desired.  Inquire about that service with our sales people.